We are busier than ever, but please try to limit scheduling calls outside of what had been traditional working hours pre-pandemic and on weekends (remember those?) We are of course a global company that operates across time zones, but when our work regularly spills over into nights, very early mornings and weekends, it can prevent us from recharging fully, and that isn’t good for you nor, ultimately, for Citi.” Secondly, Fraser says that she wants staff to set “healthy work boundaries. There still will be client and regulator meetings that need to happen via Zoom, but any internal meetings occurring on Fridays (or an equivalent day in the Middle East) should happen as audio-only calls,” according to the memo. After listening to colleagues around the world, it became apparent we need to combat the ‘Zoom fatigue’ that many of us feel, so I overcame my initial resistance to this idea. “First, we are launching Zoom-Free Fridays and are designating Fridays as a day free of video calls - at least internally. To help staff implement a reset, Citi is “going to take three actions,” Fraser says. In a memo and blog posting, “Latest Update on the Future of Work at Citi,” dated March 24, Fraser addresses the need for a reset a year into the global pandemic.
In a move getting a lot of attention, Jane Fraser, CEO of Citigroup, reached out to bank employees to address pandemic fatigue and instituted several major changes such as “Zoom-Free Fridays.”
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